Season 14 Episode 22
Willie du Preez on how BPO is transforming retail and logistics performance
08 May 2026 · 13:57 min
In this episode of Business Talk, Michael Avery speaks to Willie du Preez – Managing Director of PPO South Africa about how business process outsourcing is evolving into a strategic performance lever for retail, warehousing and logistics operations. Willie explains the key difference between… traditional labour outsourcing and true BPO, highlighting the shift from supplying people to delivering measurable outcomes.
The discussion explores scalability during peak demand periods, accountability through service level agreements, and how technology and AI-driven forecasting are improving productivity and visibility. In a volatile operating environment marked by rising costs and complex supply chains, Willie unpacks why agility, efficiency and outcome-based partnerships are becoming essential for businesses that want to remain competitive.
Show more
Business Talk
More Series
