Array ( [episodeID] => 389 [featureSeriesID] => 1 [featureSeasonID] => 14 [featureEpisodeID] => 33 [featureTitle] => Clyde Parsons on AI, insurance innovation, and financial advice [featureDescription] => AI in insurance could make cover simpler, more affordable, and accessible while strengthening financial advice rather than replacing the human element.\r\n\r\nClyde Parsons, Head of Innovation at Liberty, explains what genuine insurance innovation should achieve for South African consumers and businesses. He discusses the country’s protection gap, why many households and entrepreneurs remain underinsured, and how better products can support financial resilience and economic growth.\r\n\r\nThe conversation explores how artificial intelligence and customer data can help advisers understand individual needs, automate repetitive work, and deliver more personalised cover. Parsons explains why human judgement, behavioural insight, and difficult financial conversations will remain essential even as insurance becomes more digital.\r\n\r\nHe also addresses data privacy, responsible AI adoption, and the trust insurers must maintain when using sensitive customer information. Looking ahead, Parsons identifies simplification as one of the industry’s biggest opportunities: making insurance easier to buy, understand, adjust, and claim from while using sophisticated technology behind the scenes.\r\n\r\n0:00 Intro\r\n1:18 What insurance innovation really means\r\n6:22 Why the insurance protection gap persists\r\n10:07 AI, data, and better financial advice\r\n13:39 Will AI replace financial advisers?\r\n18:03 Data privacy, trust, and responsible AI\r\n22:48 The future of insurance innovation\r\n\r\nFollow BusinessTech:\r\nX - https://twitter.com/businesstechSA\r\nFacebook - https://web.facebook.com/BusinessTechSA\r\nInstagram - https://www.instagram.com/businesstechsa\r\nWebsite - https://businesstech.co.za/news/\r\n\r\n#InsuranceInnovation #ArtificialIntelligence #FinancialAdvice [featureEpisode] => https://player.vimeo.com/video/1215077813 [featureDuration] => 27:41 min [featureImageMobile] => img/guests/ET-001-0028-033.jpg [featurePublication] => 2026-08-03 06:58:55 [featureLogo] => img/logos/SL114.png )