Season 15 Episode 5

Christiaan Storm on how Ctrack is building trustworthy fleet AI

01 October 2026 · 13:32 min

Fleet management AI could remove much of the complexity between users and sophisticated business software while keeping human trust at its core.

Christiaan Storm, Head of Software & Data at Ctrack, explains how the company is introducing generative AI into its Crystal fleet management platform… through DOT, an AI-powered assistant designed to make complex workflows easier to navigate.

Storm explains why Ctrack began with practical workflow guidance rather than immediately allowing AI to analyse sensitive fleet data. DOT is grounded in approved Ctrack documentation and business knowledge, helping reduce hallucinations and ensuring users receive relevant, controlled answers.

The discussion also explores enterprise AI governance, role-based data access, and why companies need clear ownership and quality controls before deploying AI at scale. Storm outlines Ctrack’s roadmap for expanding DOT from guidance into fleet insights, including driver behaviour, fuel usage, exceptions, and operational performance.

Ultimately, the goal is for DOT to progress from explaining what users should do to helping them take action securely across Crystal, Microsoft Teams, and WhatsApp.

0:00 Intro
1:03 What is Ctrack DOT?
2:47 Building trust before scaling AI
4:56 How DOT answers questions
7:08 Lessons for enterprise AI projects
8:17 Protecting fleet data
10:17 From guidance to insight and action

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