Season 14 Episode 23

Cheslyn Jacobs on making banking beautiful and customer-first

15 May 2026 · 33:45 min

In this episode of Business Talk, Michael Avery speaks to Cheslyn Jacobs – CEO of GoTyme Bank about the bank’s bold rebrand and its ambition to make “banking made beautiful” a lived reality for millions of South Africans. Jacobs unpacks the rapid migration to the new app, the thinking behind… customer hubs in malls, and why design, simplicity and emotional connection are becoming as important as price and functionality in digital banking.

The conversation also explores GoTyme Bank's flat, market-leading savings rate, its approach to financial inclusion, and the decision to introduce employee share ownership. From global expansion into the Philippines to the power of real-time payments in stimulating economic growth, Jacobs shares how GoTyme Bank aims to blend digital scale with human connection in a changing financial landscape.

Business Talk

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Wendy Myers on using company results to guide smarter investment decisions
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Yuresh Maharaj discusses the transformation of insurance in South Africa
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Nicole Thomson on e-commerce, franchise growth and the evolution of Cash Converters
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Liberty's Lindiwe Monyae discusses the social and economic power of pension funds
23 June 2025 · 20:43 min
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Dr Edward Makgotlho on South Africa’s tobacco harm reduction challenges
02 July 2025 · 21:47 min
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Karl Fischer on whether the tools you use really matter when it comes to automation
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Lunga Qegu explains how Investec for Business supports the South African mid-market
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Amrei Botha on the power of Capitec’s SME-focused solutions
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Kevin Aron on how Medshield is supporting its clients with new technologies
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Burton Naicker unpacks Miway's new branding and its ever-evolving brand ethos
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PSG’s Wendy Myers on how individual investors can maximise their portfolio returns
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David Martinon unpacks how France and South Africa are combating climate change
20 May 2025 · 35:51 min
Standard Bank Insurance Brokers CEO Linah Mabena on bridging the insurance gap in South Africa
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Standard Bank Insurance Brokers CEO Linah Mabena on bridging the insurance gap in South Africa
16 May 2025 · 22:56 min
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Bridgit Evans unpacks the remarkable impact of the SAB Foundation’s social innovation programmes
14 May 2025 · 28:06 min
ADP Country Head Wayne Francis on the challenges facing South African HR leaders
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ADP Country Head Wayne Francis on the challenges facing South African HR leaders
12 May 2025 · 11:50 min
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Sage’s Pieter Bensch explains why the rise of AI is a good thing for the finance industry
02 May 2025 · 19:40 min
PSG’s Wendy Myers on how to choose the right share trading platform
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PSG’s Wendy Myers on how to choose the right share trading platform
24 April 2025 · 18:07 min
Deon de Klerk explains how Standard Bank is shaping the African insurance market
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Deon de Klerk explains how Standard Bank is shaping the African insurance market
23 April 2025 · 33:47 min
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Hein Jordt unpacks Ctrack’s data-driven approach to telematics and logistics
22 April 2025 · 23:04 min
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Blok CEO Jacques van Embden on the importance of urban design in South Africa
16 April 2025 · 21:12 min
Jonathan Hurvitz on how Teljoy helps South Africans beat tax bracket creep
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Jonathan Hurvitz on how Teljoy helps South Africans beat tax bracket creep
11 April 2025 · 18:45 min
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HONOR SA CEO Fred Zhou unpacks the company’s AI-focused Project Alpha Plan
07 April 2025 · 13:55 min
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Resilient Innovations CEO Willem Olivier on the evolution of business continuity management in South Africa
04 April 2025 · 23:57 min
Discovery Life CEO Riaan van Reenen on how increased life expectancy affects the insurance industry
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Discovery Life CEO Riaan van Reenen on how increased life expectancy affects the insurance industry
02 April 2025 · 15:36 min
PSG’s Wendy Myers on making wealth by investing in shares
Episode 9
PSG’s Wendy Myers on making wealth by investing in shares
25 March 2025 · 13:07 min
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Ryk Neethling unpacks the latest developments at the Val de Vie Evergreen luxury retirement village
24 March 2025 · 20:44 min
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The South African Association for Bioethics: A Focused Approach to Healthcare in South Africa
13 March 2025 · 16:02 min
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Budget 2025 - R58 billion shortfall: How will SA balance the books?
06 March 2025 · 19:50 min
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Monocle CEO David Buckham on the state of the US equity market
26 February 2025 · 35:41 min
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Lesaka's Ali Mazanderani on South Africa's desperate need for a regulatory shake-up
25 February 2025 · 26:07 min
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Phil Wilson explains how South Africans can enjoy a stable retirement
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Richard Mukheibir on Cash Converters’ evergreen franchising model
12 February 2025 · 18:23 min
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Jan Ehlers and Mark Beringer on the launch of Monocle Tech
11 February 2025 · 22:59 min
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DBSA executive Mpho Mokwele unpacks the key takeaways from COP29
10 December 2024 · 25:09 min
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Kevin Aron discusses NHI, and major healthcare industry trends South Africa will experience in 2025
10 December 2024 · 22:27 min
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Andre Nepgen on the future impact of rising carbon taxes on local businesses
05 December 2024 · 23:14 min
Johan van Greuning on the biggest challenges facing the South African short-term insurance industry
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Johan van Greuning on the biggest challenges facing the South African short-term insurance industry
04 December 2024 · 27:35 min
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Samsung’s Justin Hume unpacks the AI-powered business value of the Galaxy Z Fold6
03 December 2024 · 19:50 min
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Future Forex CEO Harry Scherzer on why South Africans must embrace forex investing
29 November 2024 · 15:49 min
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Medihelp’s Werner van Deventer on the importance of medical aid for South African freelancers
28 November 2024 · 14:12 min
Calvin St Juste on the St Kitts and Nevis Citizenship by Investment Programme for South Africans
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Calvin St Juste on the St Kitts and Nevis Citizenship by Investment Programme for South Africans
27 November 2024 · 36:22 min
Glacier CEO Khanyi Nzukuma on how South Africans can improve their offshore investment portfolios
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Glacier CEO Khanyi Nzukuma on how South Africans can improve their offshore investment portfolios
26 November 2024 · 30:08 min
Liberty’s David Jewell on South Africa’s massive life insurance shortfalls
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Liberty’s David Jewell on South Africa’s massive life insurance shortfalls
22 November 2024 · 26:00 min
Matthew Pouncett on the biggest misconceptions about investing in South African hedge funds
Episode 27
Matthew Pouncett on the biggest misconceptions about investing in South African hedge funds
21 November 2024 · 27:50 min
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Sean Sanders and Louisa Klouda discuss ALFI – The world’s first legal finance security token
19 November 2024 · 33:05 min
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Nedbank’s Bridget Nkandu and Dr Frank Magwegwe discuss the two-pot retirement system
13 November 2024 · 41:17 min
Werksmans Attorneys’ Bernard Hotz on how fintech companies can protect against cybercrime
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Werksmans Attorneys’ Bernard Hotz on how fintech companies can protect against cybercrime
12 November 2024 · 23:49 min
INN8’s Michael Summerton on the most exciting opportunities in the South African investment space
Episode 23
INN8’s Michael Summerton on the most exciting opportunities in the South African investment space
30 October 2024 · 22:52 min
Kevin Aron unpacks Medshield Mind and the importance of mental health
Episode 22
Kevin Aron unpacks Medshield Mind and the importance of mental health
29 October 2024 · 32:16 min
Mesh MD Connie Bloem explains why traditional capital markets are failing South African businesses
Episode 21
Mesh MD Connie Bloem explains why traditional capital markets are failing South African businesses
25 October 2024 · 18:20 min
Liberty’s Zandile Makhoba unpacks South Africa’s emerging insurance trends
Episode 20
Liberty’s Zandile Makhoba unpacks South Africa’s emerging insurance trends
22 October 2024 · 23:40 min
Ralf Hennecke on the Omnia Group's alignment of BME with Protea Mining Chemicals
Episode 19
Ralf Hennecke on the Omnia Group's alignment of BME with Protea Mining Chemicals
21 October 2024 · 13:23 min
Cash Converters CEO Richard Mukheibir on 30 years of success in South Africa
Episode 18
Cash Converters CEO Richard Mukheibir on 30 years of success in South Africa
25 September 2024 · 17:15 min
Jonathan Hurvitz explains why Teljoy is South Africa’s best-kept secret
Episode 17
Jonathan Hurvitz explains why Teljoy is South Africa’s best-kept secret
16 September 2024 · 24:09 min
Discovery Health's Maria Makhabane on the importance of innovation in insurance
Episode 16
Discovery Health's Maria Makhabane on the importance of innovation in insurance
11 September 2024 · 15:32 min
Everest Wealth CEO Thys van Zyl on the future of South African markets
Episode 15
Everest Wealth CEO Thys van Zyl on the future of South African markets
10 September 2024 · 24:13 min
Network Platforms MD Bradley Love on their highly-popular IP Transit service
Episode 14
Network Platforms MD Bradley Love on their highly-popular IP Transit service
09 September 2024 · 19:38 min
Medshield’s Kevin Aron discusses the biggest healthcare trends in South Africa
Episode 13
Medshield’s Kevin Aron discusses the biggest healthcare trends in South Africa
05 September 2024 · 25:34 min
Dr Rembu Magoba on how the CSIR Water Centre benefits local communities
Episode 12
Dr Rembu Magoba on how the CSIR Water Centre benefits local communities
04 September 2024 · 18:29 min
Tether CEO and Luno GM of Product Experience explain why stablecoins are the future
Episode 11
Tether CEO and Luno GM of Product Experience explain why stablecoins are the future
04 September 2024 · 46:41 min
Zodwa Mbele on the strong financial health of the DBSA and the impactful role it plays
Episode 10
Zodwa Mbele on the strong financial health of the DBSA and the impactful role it plays
26 August 2024 · 32:32 min
Willem Olivier on Work Area Recovery Seats and Managed Office Space Essentials
Episode 9
Willem Olivier on Work Area Recovery Seats and Managed Office Space Essentials
26 August 2024 · 15:35 min
e4’s Clive Bredenkamp explains how technology is transforming the property industry
Episode 8
e4’s Clive Bredenkamp explains how technology is transforming the property industry
22 August 2024 · 25:07 min
University of Pretoria’s Karabo Ozah discusses the importance of the Centre for Child Law
Episode 7
University of Pretoria’s Karabo Ozah discusses the importance of the Centre for Child Law
07 August 2024 · 23:58 min
Liberty’s Tom Crotty discusses their focus on delivering world-class advisory services
Episode 6
Liberty’s Tom Crotty discusses their focus on delivering world-class advisory services
06 August 2024 · 21:17 min
Discovery Life’s Kashmeera Kanji and Harry Joffe discuss the value of offshore life insurance
Episode 5
Discovery Life’s Kashmeera Kanji and Harry Joffe discuss the value of offshore life insurance
01 August 2024 · 29:15 min
Takealot Group CEO Frederik Zietsman discusses how ecommerce is evolving in South Africa
Episode 4
Takealot Group CEO Frederik Zietsman discusses how ecommerce is evolving in South Africa
25 July 2024 · 24:53 min
Gerhard Hartman on Sage’s powerful SMB payroll solutions
Episode 3
Gerhard Hartman on Sage’s powerful SMB payroll solutions
23 July 2024 · 15:18 min
Former Comair CEO Glenn Orsmond reveals the real reasons the company failed
Episode 2
Former Comair CEO Glenn Orsmond reveals the real reasons the company failed
18 July 2024 · 29:57 min
Capitec Bank CEO Gerrie Fourie unpacks the bank’s impressive growth in South Africa
Episode 1
Capitec Bank CEO Gerrie Fourie unpacks the bank’s impressive growth in South Africa
10 July 2024 · 25:48 min
Resilient Innovations CEO Willem Olivier on the importance of business continuity solutions
Episode 13
Resilient Innovations CEO Willem Olivier on the importance of business continuity solutions
14 June 2024 · 18:19 min
Dr Olebogeng Selebi of the University of Pretoria on talent retention in South Africa
Episode 12
Dr Olebogeng Selebi of the University of Pretoria on talent retention in South Africa
11 June 2024 · 30:08 min
Lulame co-founder Roberta Gumede discusses bridging the divide between rural and urban healthcare
Episode 11
Lulame co-founder Roberta Gumede discusses bridging the divide between rural and urban healthcare
06 June 2024 · 30:01 min
Digicloud Africa and JumpCloud CEOs on enabling remote working in South Africa
Episode 10
Digicloud Africa and JumpCloud CEOs on enabling remote working in South Africa
24 April 2024 · 26:06 min
Yesh Surjoodeen, MD for HP Southern Africa talks sustainability, future of work & AI
Episode 9
Yesh Surjoodeen, MD for HP Southern Africa talks sustainability, future of work & AI
24 April 2024 · 30:55 min
HONOR General Manager Fred Zhou unpacks the launch of the Flagship Magic Series in South Africa
Episode 8
HONOR General Manager Fred Zhou unpacks the launch of the Flagship Magic Series in South Africa
10 April 2024 · 14:23 min
Xero Country Manager Colin Timmis on how Xero’s cloud accounting software benefits South African entrepreneurs
Episode 7
Xero Country Manager Colin Timmis on how Xero’s cloud accounting software benefits South African entrepreneurs
29 March 2024 · 28:01 min
Iridium founder Simon Magner on the advantages of admin automation
Episode 6
Iridium founder Simon Magner on the advantages of admin automation
28 March 2024 · 24:23 min
Syft Analytics CEO Vangelis Kyriazis on how SMBs benefit from integrating Syft with Xero
Episode 5
Syft Analytics CEO Vangelis Kyriazis on how SMBs benefit from integrating Syft with Xero
26 March 2024 · 14:17 min
MVN-X CEO Valde Ferradaz discusses why South African businesses should launch their own MVNOs
Episode 4
MVN-X CEO Valde Ferradaz discusses why South African businesses should launch their own MVNOs
15 March 2024 · 26:22 min
HEINEKEN Director Millicent Maroga unpacks the company’s sustainability projects
Episode 3
HEINEKEN Director Millicent Maroga unpacks the company’s sustainability projects
06 March 2024 · 19:45 min
Sage Senior Compliance Specialist Bazil Marema on ensuring your side hustle is tax-compliant
Episode 2
Sage Senior Compliance Specialist Bazil Marema on ensuring your side hustle is tax-compliant
20 February 2024 · 14:06 min
LookSee Executive Head Marc du Plessis explains why solar panels are so cheap in South Africa
Episode 1
LookSee Executive Head Marc du Plessis explains why solar panels are so cheap in South Africa
15 February 2024 · 14:32 min
PSG Head of Securities Wendy Myers on investing for your family’s future
Episode 13
PSG Head of Securities Wendy Myers on investing for your family’s future
04 March 2024 · 15:22 min
MediaTek and Yoco experts unpack the mutual benefits of their collaboration
Episode 26
MediaTek and Yoco experts unpack the mutual benefits of their collaboration
19 December 2023 · 17:12 min
Everything.Insure’s Mishaya Chettiar unpacks the company’s impressive insurance innovations
Episode 25
Everything.Insure’s Mishaya Chettiar unpacks the company’s impressive insurance innovations
21 November 2023 · 16:38 min
JustSolve CEO Botha van der Vyver explains how low-code development greatly improves ROI
Episode 24
JustSolve CEO Botha van der Vyver explains how low-code development greatly improves ROI
17 November 2023 · 25:09 min
Konica Minolta SA CEO Marc Pillay on the evolution of South Africa’s printing industry
Episode 23
Konica Minolta SA CEO Marc Pillay on the evolution of South Africa’s printing industry
08 November 2023 · 16:08 min
Nandi Mxokozeli, Interim Managing Executive, on Nedbank Private Wealth being SA’s Top Private Bank
Episode 22
Nandi Mxokozeli, Interim Managing Executive, on Nedbank Private Wealth being SA’s Top Private Bank
27 October 2023 · 12:52 min
Absa Head of Global Markets Garth Klintworth unpacks the Absa Africa Financial Markets Index
Episode 21
Absa Head of Global Markets Garth Klintworth unpacks the Absa Africa Financial Markets Index
27 October 2023 · 20:57 min
Investec’s Lesley-Anne Gatter on how career paths are shifting in 2023
Episode 20
Investec’s Lesley-Anne Gatter on how career paths are shifting in 2023
24 October 2023 · 20:05 min
Lenhle Khoza reveals the winner of Samsung’s Solve for Tomorrow competition
Episode 18
Lenhle Khoza reveals the winner of Samsung’s Solve for Tomorrow competition
16 October 2023 · 16:58 min
Investec’s Dhiren Mansingh on the growth of business banking in South Africa
Episode 17
Investec’s Dhiren Mansingh on the growth of business banking in South Africa
11 October 2023 · 20:46 min
Dr Reda Helal on Network International’s integrated payment processing platform
Episode 16
Dr Reda Helal on Network International’s integrated payment processing platform
10 October 2023 · 24:07 min
Wipro MD for Africa Warren Zambelli on drivers of successful transformation
Episode 19
Wipro MD for Africa Warren Zambelli on drivers of successful transformation
09 October 2023 · 15:03 min
PSG Head of Securities Wendy Myers on the importance of investment diversification
Episode 15
PSG Head of Securities Wendy Myers on the importance of investment diversification
09 October 2023 · 13:24 min
PSG Head of Securities Wendy Myers explains how to start investing in the stock market
Episode 14
PSG Head of Securities Wendy Myers explains how to start investing in the stock market
02 October 2023 · 12:54 min
PSG Head of Securities Wendy Myers on the principles of leaving a financial legacy
Episode 12
PSG Head of Securities Wendy Myers on the principles of leaving a financial legacy
21 September 2023 · 11:27 min
PSG Head of Securities Wendy Myers on the importance of growing a nest egg for retirement
Episode 11
PSG Head of Securities Wendy Myers on the importance of growing a nest egg for retirement
15 September 2023 · 11:53 min
UiPath Co-CEO Rob Enslin on the importance of automation & AI in South Africa
Episode 10
UiPath Co-CEO Rob Enslin on the importance of automation & AI in South Africa
14 September 2023 · 24:45 min
Ilana Bouwer on how Pnet can solve South Africa’s SME recruitment challenges
Episode 9
Ilana Bouwer on how Pnet can solve South Africa’s SME recruitment challenges
11 September 2023 · 13:26 min
JumpCloud’s Gaurav Malik on the company’s partnership with Google
Episode 8
JumpCloud’s Gaurav Malik on the company’s partnership with Google
07 September 2023 · 15:35 min
Michael Martin on new legislation for South Africans to become St Kitts and Nevis citizens
Episode 7
Michael Martin on new legislation for South Africans to become St Kitts and Nevis citizens
05 September 2023 · 19:28 min
Jan Fourie on Scatec’s renewable energy projects in Africa
Episode 6
Jan Fourie on Scatec’s renewable energy projects in Africa
31 August 2023 · 15:37 min
Luno Country Manager Christo De Wit discusses the "crypto winter" period
Episode 5
Luno Country Manager Christo De Wit discusses the "crypto winter" period
24 August 2023 · 13:00 min
Connie Bloem on how Mesh is disrupting the blockchain sector
Episode 4
Connie Bloem on how Mesh is disrupting the blockchain sector
14 August 2023 · 14:31 min
A2X CEO Kevin Brady on the exchange’s record-breaking trading volumes
Episode 3
A2X CEO Kevin Brady on the exchange’s record-breaking trading volumes
31 July 2023 · 16:20 min
Professor Ann Skelton discusses environmental challenges that impact children
Episode 2
Professor Ann Skelton discusses environmental challenges that impact children
24 July 2023 · 19:16 min
Monocle CEO David Buckham on sustainable finance and solving SA’s financial crisis
Episode 1
Monocle CEO David Buckham on sustainable finance and solving SA’s financial crisis
17 July 2023 · 36:06 min
Dr Ernest Hilaire unpacks the Saint Lucia Citizenship by Investment Programme
Episode 18
Dr Ernest Hilaire unpacks the Saint Lucia Citizenship by Investment Programme
08 September 2023 · 26:08 min
Lift CEO Jonathan Ayache discusses the state of the South African airline industry
Episode 17
Lift CEO Jonathan Ayache discusses the state of the South African airline industry
12 July 2023 · 12:38 min
Dr Heide Hackmann on the importance of open science
Episode 16
Dr Heide Hackmann on the importance of open science
20 June 2023 · 22:23 min
BLSA CEO Busisiwe Mavuso discusses the future of South Africa
Episode 15
BLSA CEO Busisiwe Mavuso discusses the future of South Africa
20 June 2023 · 24:51 min
Sage AME, EVP Pieter Bensch discusses the top SMB trends in South Africa
Episode 14
Sage AME, EVP Pieter Bensch discusses the top SMB trends in South Africa
13 June 2023 · 16:27 min
Ninety One CEO Hendrik du Toit on the South African investment landscape
Episode 13
Ninety One CEO Hendrik du Toit on the South African investment landscape
12 June 2023 · 22:55 min
Xolani Nxanga and Mathew Marsden discuss Guardrisk LAUNCHPAD and Startup Club ZA's partnership
Episode 12
Xolani Nxanga and Mathew Marsden discuss Guardrisk LAUNCHPAD and Startup Club ZA's partnership
09 May 2023 · 18:33 min
Professor Thulani Makhalanyane on his upcoming Expert Lecture hosted by the University of Pretoria
Episode 11
Professor Thulani Makhalanyane on his upcoming Expert Lecture hosted by the University of Pretoria
28 April 2023 · 14:25 min
BCX executive Jan Roux talks about digital workspace management
Episode 10
BCX executive Jan Roux talks about digital workspace management
31 March 2023 · 17:47 min
BCX’s Neo Phukubje on how wireless access technologies impact society
Episode 9
BCX’s Neo Phukubje on how wireless access technologies impact society
24 March 2023 · 10:47 min
Guardrisk’s Xolani Nxanga unpacks new LaunchPad initiative for scale-ups
Episode 8
Guardrisk’s Xolani Nxanga unpacks new LaunchPad initiative for scale-ups
10 March 2023 · 13:00 min
Ndomba Tshiendela, Andy Wilson and Jonathan Lamb discuss the incredible story of the Umoja app
Episode 7
Ndomba Tshiendela, Andy Wilson and Jonathan Lamb discuss the incredible story of the Umoja app
07 March 2023 · 21:16 min
Shamith Maharaj of BCX unpacks the benefits of autonomous networks
Episode 6
Shamith Maharaj of BCX unpacks the benefits of autonomous networks
22 February 2023 · 11:58 min
Professor Tawana Kupe unpacks the University Partnership Initiative
Episode 5
Professor Tawana Kupe unpacks the University Partnership Initiative
21 February 2023 · 17:09 min
Standard Bank’s Joel Buatre on why ESG adoption is lagging behind in South Africa
Episode 4
Standard Bank’s Joel Buatre on why ESG adoption is lagging behind in South Africa
21 February 2023 · 18:19 min
Mariska Comins discusses PSG’s retirement products
Episode 3
Mariska Comins discusses PSG’s retirement products
20 February 2023 · 11:56 min
Mariska Comins on the importance of retirement annuities in 2023
Episode 2
Mariska Comins on the importance of retirement annuities in 2023
14 February 2023 · 11:12 min
Timo Bongartz discusses cannabis farming and LED lighting in farming
Episode 1
Timo Bongartz discusses cannabis farming and LED lighting in farming
31 January 2023 · 17:07 min

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