Season 13 Episode 34

Henry van Deventer on how digital advice is transforming financial wellbeing

08 December 2025 · 23:52 min

In this episode of Business Talk, Michael Avery speaks with Henry van Deventer, Head of Omni-Channel Advice at Liberty, about why strong financial advice has become more essential than ever in a year marked by rising living costs and financial strain for many South Africans. Henry explains how… modern advice has evolved from product selling to helping clients build clear decision-making frameworks that reduce emotional, reactive choices. He also highlights how good advice strengthens both household stability and the broader insurance ecosystem by improving persistency, reducing cancellations, and supporting long-term financial wellbeing.

The conversation explores how digital tools, virtual engagement, and AI are reshaping the advice landscape, making guidance more accessible, efficient, and personalised for today’s clients. Henry outlines how the role of the advisor is shifting, the skills needed for the next generation of professionals, and why hybrid models are critical to meeting changing consumer expectations. He also shares practical steps for anyone feeling overwhelmed, including the two essential questions every South African should ask during an annual financial check-in to stay on track and avoid small problems compounding into major setbacks. Show more